The Unified Inbox is Threadly's centralised engagement hub. Instead of logging into Twitter, LinkedIn, Facebook, Instagram, and TikTok separately to respond to comments and messages, everything lands in one place.
What appears in the inbox
- Comments on your posts (all platforms)
- Direct messages (Twitter/X, Instagram, Facebook)
- Mentions and @tags
- Post reactions (likes, shares, reposts) with optional notifications
- LinkedIn mentions and comments on Company Page posts
What you can do from the inbox
- Reply — Write and post a reply directly from Threadly. No platform switching needed.
- Like / React — Like comments or react to posts without leaving the app.
- Assign — Assign a conversation to a team member. They receive an in-app notification.
- Archive — Mark as handled to keep the inbox clean.
- AI reply drafts — The AI analyses the message sentiment and your historical brand voice to suggest a reply draft. Edit and send in one click.
Filtering the inbox
Filter by platform, account, conversation type (DMs vs. comments vs. mentions), date range, or assigned team member. Saved filters let you build custom views for each account manager or client.